Shipping Information and PolicyGeneral Shipping Policy
OAS Choice Shipping
Shipping Within the Continental US via UPS
Shipping Within the USA, P.O. Boxes and Small Parcels via US Postal Service
General Shipping Policy
Most orders placed with us will be shipped within 24 hours of your purchase (except when the orders are received over the weekend), and in fact, we strive to get all orders out same-day if received before 2:00 PM PST (Orders with specialty items or customization services excluded.) In-stock items are shipped using a variety of UPS or USPS standard shipping and most orders should be on your doorstep within 2-8 business days (depending on the shipping method chosen and your region within the United States). Shipping prices can be based on the following parameters:
- The shipping delivery option you choose
- The weight and dimensions of your items within its packaging
- Where your package is being delivered to
ANNOUNCING: New Shipping Method
OAS Value Shipping: "OAS Choice"* (Default)
Starting in late-August of 2017, OAS introduces a new shipping option titled “OAS Choice” shipping. Over the years, OAS has continued to build strong relationships with our shipping carrier providers: United Parcel Service (UPS) and the United States Post Office (USPS). As a result, we’ve again re-negotiated rates with both carriers to provide us with the most economical means to ship your orders. This shipping option gives OAS the ability to choose among several more-affordable options to ship your order, saving our customers money, and allowing OAS to continue to provide the highest quality merchandise at fair prices.
If you elect to choose the “OAS Choice” Shipping method, the following flat shipping charges will be applied to your orders that are being shipped within the Continental United States (48 States):
|Order Subtotal before sales tax, if applicable (CA orders charged sales tax):||Shipping Charges*:|
OAS Choice Shipping will utilize one of the following shipping methods and estimated delivery times to fulfill your order: UPS Surepost: A UPS and USPS partnership (2-7 days); USPS First Class Mail: For a parcel less than 13 ounces (2-5 days); or USPS Priority Mail (1-3 days). Exact shipping options are selected by OAS.
* - Teachers, Wholesale and programs related to our reselling programs pay actual shipping charges based on weight and dimensional size.
** - Your shipping address must be able to accept Post Office packages, and be in the Continental US in order to use this option. (UPS Surepost uses the USPS for final delivery.)
** - If your shipping address cannot accept packages from the Post Office, then please select UPS Ground, and shipping charges will calculate based on the larger of actual box weight or dimensional weight (how much space the package occupies) and distance from our shipping facility in California.
** - If you want your package to be shipped by your preferred shipping method (and not selected by OAS), the shipping charges will be calculated on the larger of actual box weight or dimensional weight (how much space the package occupies) and distance from our shipping facility in California.
As always, customers with questions in regards to shipping options can call us at (888)969-4471.
When completing the Checkout procedure, please note that various shipping methods are available in the drop-down box (default shows OAS Choice).
We pull the shipping rates directly from UPS for Ground and Expedited shipments, and US Postal Service for Priority Mail and First Class when available. Shipping via UPS is OAS’s preferred method of shipment for heavier orders (4 lbs. or more typically), large-size items or orders totaling $75 or more. For smaller orders (brushes, lessons, ink, etc) we prefer to use USPS Priority Mail or First Class since the savings can be considerable for our customers on shipping charges. We do charge a minimum of $7.95 for USPS Priority Mail or $4.50 for First Class Mail, when available, to aid with delivery to our local physical Post Office facility. If we know that we can save you money by shipping one way or the other, we will do our best to accommodate you. We have decades of experience shipping products.
Shipping Within the Continental US via UPS
As stated above, UPS is our preferred shipping method for heavier and larger orders here at OAS. We can (and do) insure your package contents (included in your shipping charges), and this is the only way to have a guaranteed delivery date (per UPS delivery times below). We have always had high customer satisfaction using UPS, especially with their real-time Tracking capability. The UPS service guide below is designed to help determine which delivery service is right for you. The map below represents ground transit time from our warehouse in Huntington Beach, CA.
We provide adequate insurance coverage for lost or damaged packages so you have no risk ordering from us. Certain areas require a signature as proof of delivery (up to the discretion of your local driver).
Orders placed by 2:00 P.M. Pacific Coast Time usually ship the same day from our warehouse in Huntington Beach, California. We e-mail you UPS Tracking information with your order so you know exactly when it will arrive to you.
Ground: Delivered between 1-6 business days depending on your location.
3 Day Select: Delivered by end of third business day (Continental US)
2nd Day Air: Delivered by end of second business day (Continental US)
Next Day Air: Delivered by next business day, typically by 10:30AM (Continental US)
Shipping Within the United States, P.O. Boxes and Small Parcels Via US Postal Service
The United States Postal Service is our preferred shipping method for lighter and smaller orders. For P.O. Boxes, APO addresses and small, lightweight packages, we offer Priority Mail and First Class delivery. In most instances transit times can be as little as two or three days (Via Priority Mail), with Saturday delivery available. While our customers have had great results in delivery times of three days or less with Priority Mail (to most areas), if you need a guaranteed delivery date (such as for an upcoming class or other need), shipping via UPS is the only way to ensure this (with a money-back refund to back it up).
Priority Mail:Typically delivered within 2-3 days. Most areas include Saturday delivery. Preferred shipping method for packages up to 2-3 pounds. USPS offers a tracking number as a courtesy, but it is up to the various transit locations to update the package progress (in other words, it is NOT as reliable as UPS tracking information).
First Class Mail:Limited to 13oz or less. Very limited tracking, longer delivery times.
The most cost effective way to ship to International Addresses is to use US Postal Service. Insurance is only included when requested by the customer. Tracking information is assigned to each order and emailed to you at the time of shipment by our fulfillment software www.stamps.com . However, more up to date information on tracking, if available, can be found directly through the US Postal Service’s website at US Postal Service or by calling Customer Service at Call 1-800-ASK-USPS® (800-275-8777).
Customs and Duties vary from one country to another, so please be aware that additional charges may be collected at time of delivery. OAS will do our best to label the package (please provide EXACT address and other pertinent details in your Order) and provide the necessary paperwork to get it through Customs as quickly as possible.
First Class International: While this is the most affordable, we do not recommend using this method and the buyer assumes all risk once the package has cleared customs when traced through the USPS tracking number provided. It has been our experience this shipping method delivery time can be very long, up to several months in some cases, due to the receiving country's customs and delivery services which are completely out of our control. Likewise, we have no idea what duties and taxes will be charged for any International shipments and they are the responsibility of the buyer. Available for smaller packages that weigh less than 4 lbs including packaging, and package dimensions are a maximum COMBINED measurement of 36" (length, height and depth combined).
Priority Mail International: Available to most areas. The rates quoted on our website are estimates. If rates are higher we will contact you prior to shipping for your approval. Typical delivery time is 6-12 days depending on your location. Any additional taxes and import fees that are charged by your country are paid by the customer.